Since the products we are
offering are non-tangible irrevocable goods, we do not issue refunds
once the order is completed and the product is delivered. As a customer
you are responsible for understanding this upon purchasing any item from
our websites. Please note that if you’ve purchased additional software
during your sign-up process, it may be offered on behalf of our
respected partners and therefore subject to different terms & conditions
available directly from these merchants.
We realize that exceptional circumstances can take place
and thus, are willing to consider refunds for the following reasons:
NON-DELIVERY OF THE PRODUCT: Should we fail to
deliver your new purchase via regular mail within expected timeframes.
DOWNLOAD OR ACCESS ISSUES: Should you experience
difficulties downloading our product or accessing our members area, we
will consider issuing a refund should we not be able to resolve this in
a timely fashion;
IRREPARABLE DEFECTS OR GRAVE DIFFICULTIES WITH THE PRODUCT:
although all our software is thoroughly tested before releasing
it to our members, unexpected errors may occur. In a case like this, you
must first submit your problem to our technical support team which will
approve your refund should they not be able to resolve your situation.
PLEASE NOTE: This last category does not cover
Operating System compatibility issues. As a consumer, you are
responsible for validating compatibility of our products before placing
an order with us;
Our Support Team is ready to provide you with timely and
efficient professional assistance should you require additional
information. You can contact us by phone, email or Live Chat for more
details. Simply visit
support.ares.net
for more details. While we are willing to consider other
circumstances, please note that in order to protect the integrity of our
offerings, all other refund requests will be dealt with on a
case-by-case basis.
If you are dissatisfied with your purchase you must contact us within
the first 7 days of your purchase in order
to be eligible for any type of billing arrangement.
Your eligibility for a refund will coincide with any unused
portion of your membership minus a $9.95 fee which we keep to
cover the costs of processing and handling. Please allow normal banking
delays of 10 to 15 days before funds are returned to your account,
should your request be accepted. We have a strict
NO-REFUND policy after the 7 day satisfaction
guarantee. Under no circumstances can we offer a refund for any products
past this period
Please note: All unsubstantiated
and/or fraudulent chargeback requests will be prosecuted and collected
to the furthest extent of the law under the Fair Debt Collection
Practices Act (FDCPA).