Refund Policy

Since the products we are offering are non-tangible irrevocable goods, we do not issue refunds once the order is completed and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item from our websites. Please note that if you’ve purchased additional software during your sign-up process, it may be offered on behalf of our respected partners and therefore subject to different terms & conditions available directly from these merchants.

We realize that exceptional circumstances can take place and thus, are willing to consider refunds for the following reasons:

NON-DELIVERY OF THE PRODUCT: Should we fail to deliver your new purchase via regular mail within expected timeframes.

DOWNLOAD OR ACCESS ISSUES: Should you experience difficulties downloading our product or accessing our members area, we will consider issuing a refund should we not be able to resolve this in a timely fashion;

IRREPARABLE DEFECTS OR GRAVE DIFFICULTIES WITH THE PRODUCT: although all our software is thoroughly tested before releasing it to our members, unexpected errors may occur. In a case like this, you must first submit your problem to our technical support team which will approve your refund should they not be able to resolve your situation.

PLEASE NOTE: This last category does not cover Operating System compatibility issues. As a consumer, you are responsible for validating compatibility of our products before placing an order with us;

Our Support Team is ready to provide you with timely and efficient professional assistance should you require additional information. You can contact us by phone, email or Live Chat for more details. Simply visit for more details. While we are willing to consider other circumstances, please note that in order to protect the integrity of our offerings, all other refund requests will be dealt with on a case-by-case basis.

If you are dissatisfied with your purchase you must contact us within the first 7 days of your purchase in order to be eligible for any type of billing arrangement.
Your eligibility for a refund will coincide with any unused portion of your membership minus a $9.95 fee which we keep to cover the costs of processing and handling.  Please allow normal banking delays of 10 to 15 days before funds are returned to your account, should your request be accepted.  We have a strict NO-REFUND policy after the 7 day satisfaction guarantee. Under no circumstances can we offer a refund for any products past this period

Please note: All unsubstantiated and/or fraudulent chargeback requests will be prosecuted and collected to the furthest extent of the law under the Fair Debt Collection Practices Act (FDCPA).